Heal Custom Made Tinctures require the name of the custom made tincture and the ingredients that go into the tincture. This can be found on your Nutrition Schedule provided by your practitioner. Please provide this information in the short answer box by selecting "View Cart" when preparing for checkout. Once you have clicked "View Cart" at the bottom of that page, there is a box that says "Order Special Instructions" Please put the information for your custom made tincture in this box. We will receive that information when your order is submitted.
At Heal Supplements in Austin, we strive to deliver your purchase with excellent service and flexibility, every time.
Shipping Rates:
USPS Standard Shipping: $10
We ship to addresses within the continental United States. Orders will be processed within 1 - 2 business days and shipped via ground shipping. You can expect your order to arrive within 3 - 5 business days.
Free Standard Shipping for orders over $150
USPS Priority Shipping: $26.35
If you need your order faster, we offer priority mail express shipping for an additional fee. Orders placed before 12 PM (CST) will be processed the same day and you can expect delivery within 1 - 3 business days.
We do not offer international shipping at this time.
At Heal Supplements, we have a 30-day return policy for unopened products, which means if for any reason you are not satisfied with your purchase, you have 30 days after receiving your item to request a return. You will receive a full refund for the item(s) in the original form of payment. After we process your return, it may take several business days for the refund to appear on your credit card, depending on your financial institution.
To be eligible for a return, your item must be in the same condition that you received it, unopened and in its original packaging.
Shipping and handling charges are non-refundable. For returns via mail, the product must include your full name & order number and be carefully packaged. To start a return, you can contact us at docbanuelos@gmail.com.
Items sent back to us without first requesting a return will not be accepted.
Return postage is the responsibility of the customer.Please note that returns will need to be sent to the following address:
Heal Austin, 2525 Wallingwood Bldg. 7C, Austin, TX, 78746, United States